Association for children with hearing loss

Support us

For families

Learning that your child has hearing loss raises a hundred questions. You do not have to answer them alone.

Get support for your child

What we can do for you

  • Take time to understand your situation, and answer in writing.

  • Help you find your way among doctors, audiologists, therapists and support services in Valais and in Switzerland.

  • Put you in touch with other families, if you wish, as our network grows.

  • Look at requests for practical support linked to your child's hearing care, as our projects develop.

What we are not

We are not a medical service and we do not give diagnoses.

In a medical emergency, call 144.

How to ask for support

  1. Fill in the form below. It takes about five minutes.
  2. We reply in writing.
  3. We agree on next steps together: by message, by video call with captions, or in person in Crans-Montana.

Support request

We reply to this address.

Only if you would like us to write to you by SMS or WhatsApp.

Preferred language (required)
Preferred way to be contacted (required)

For example: 8 months, or 6 years.

Your town or village is enough.

Tell us in your own words. A few lines are enough.

Please do not send medical reports through this form.

What you tell us stays confidential. We use it only to answer you.

Thank you.

Thank you. Your request has been sent. We will reply in writing.

Your message could not be sent. Please check your connection and try again. Nothing you wrote has been lost.

Everyday communication: eight simple habits

These habits help at home, at school and with friends. Share them with grandparents, teachers and coaches.

  1. Get the child's attention before you start.
  2. Face them, at their eye level, in good light.
  3. Keep your mouth visible. Do not cover it or turn away.
  4. Speak clearly at a normal pace. Do not shout.
  5. Reduce background noise: turn off the television or the music.
  6. If they did not understand, say it another way instead of repeating louder.
  7. Support your words with gestures, pictures, writing or signs.
  8. In a group, speak one at a time and show who is speaking.

Download the eight habits to print (PDF, one page)

Worried about your child's hearing?

Write to us. We answer in writing, and you never need to phone.

Contact us